As all tradies adjust their business to the current COVID-19 situation, you must take into consideration what your customers are thinking.
Every form of media outlet is constantly informing them of the serious health implications COVID-19 can have on human health, even for those that contract a mild case.
As you service your customers by moving from property to property, you can be increasing the risk of spreading the virus which is frightening for your customers.
Give your customers confidence in your business by showing them you care.
The first step is to ensure you ask them the right questions about COVID-19 before scheduling the job.
- Have you noticed any flu-like symptoms during the last 14 days?
- Have you been tested for the COVID-19 or are in self-isolation?
- Have you been in contact with anyone that has tested positive for the COVID-19 virus in the last 14 days?
- Have you recently returned from overseas in the last 14 days?
- Have you been in contact with anyone who has returned from overseas in the last 14 days?
Click below and download our free 'Show Them You Care - Questions To Ask When Scheduling Jobs' document. A very basic document that outlines what questions to ask and notes on what to do in the instance of a YES to any of the above questions.
Why ask these questions?
By asking these questions, you show your customers that you are protecting your employees and subsequently, protecting them by reducing the chance of spreading the virus.
What happens if I don't ask these questions?
The answer is that you may inadvertently help to spread the virus between your customers. The current health information provided by the Australian Government is that it can take anywhere between 3 and 14 days to begin showing symptoms of infection. The issue is an infected person can begin spreading the virus as soon as they are infected.
That short period where the infected person is unknowingly spreading the virus can become a serious issue for everyone, such as:
- Your Employee
- Your Customers
- The Australian health system
The questions will add an additional 60-90 seconds to the phone call and can be the difference between losing staff and customers and gaining loyal customers.